Returns & Warranty

Warranty Details

At Jetstream, we take pride in offering high-quality products designed to meet the needs of frequent travelers. Every product is put through rigorous tests to ensure strength, durability, and dependability. Here’s everything you need to know about our warranty program:

What’s Covered?

  • Products with Valid Receipts: Your Jetstream product is covered under our warranty program when purchased with a valid receipt.

  • Material and Workmanship: We guarantee that our products are free from defects in material and workmanship for the duration specified for each brand, starting from the original date of purchase.

  • Resolution Options: If you have a valid warranty claim, we will repair, replace parts, or provide a new Jetstream product at our expense and discretion. We also handle any associated fees to get your luggage back into proper shape or replaced entirely.

What’s Not Covered?

  • Accidental Damage or Misuse: Damages caused by improper use, accidents, or normal wear and tear.

  • Unauthorized Repairs: Any repair attempts by unauthorized individuals.

  • Non-Transferable Warranty: The warranty applies only to the original owner and cannot be transferred.

  • Consequential Damages: Loss of use or other consequential damages are not covered.

  • Tech Components: USB ports, wires, and other tech-related components are covered for 2 years from the date of purchase.

Important Note

Before leaving an airport or public transportation carrier, carefully check your luggage for damage. If you notice any issues, file a report immediately with the airline or carrier. Damages caused by public carriers are not covered under our warranty. However, we will do our best to assist you in resolving the issue.

Making a Warranty Claim

If you believe your product is eligible for a warranty claim:

  1. Fill in the form linked here

  2. Provide the following details:

    • A description of the issue.

    • Photos of the damage.

    • Proof of purchase (receipt).

    • Your contact information.

  3. One of our customer care specialists will reach out to guide you through the next steps.

Return Policy

If you’re not completely satisfied with your purchase, we offer a hassle-free return process:

  • Eligibility: Returns are accepted within 30 days of purchase, provided the product is unused and in its original packaging.

  • Return Shipping Costs: Return shipping costs will be deducted from your refund unless the return is due to a defect or shipping error on our part.

  • Refunds: Once your return is received and inspected, we will issue a refund to your original payment method within 7-10 business days.

 

We’re committed to providing exceptional customer service and ensuring your satisfaction. If you have any questions, don’t hesitate to reach out to our team!